Service User’s Charter

Able Care & Support Services in Hyde, Manchester

This Charter details the rights a Service User can expect to enjoy whilst using any of the services provided by Able Care & Services Ltd.

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You Will Be Called By The Name Of Your Choice

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You Will Have Consistency In Your Staff Team

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You Will Have Your Care /Support Plan Tailor Made Around You

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You Will Have Your Independence Promoted.

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You Will Have Compatible Staff To Support You

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You Will Be Kept Informed On Who Is Coming To Visit you

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You Will Not Have Your Times Change Without Your Consent.

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You Will Have Access To A Live Phone Line 24/7

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You Will Have A Professional Care Team Supporting You

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You Will Be Given Choices About Your Care & Support

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You Will Be Treated With Respect And In A Dignified Manner

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You Will Have Your Home Respected By All Staff

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You Will Have Your Dignity Respected And Maintained

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You Will Be Treated As An Individual

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You Will Have The Right To Receive An Anti-Discriminatory Service

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You Will Have The Right To Access Your Own Personal Records

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You Will Have The Right To Self Medicate If You Are Able

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You Will Have The Right To Make A Complaint

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You Will Have The Right To Refuse Any Member Of Staff In To Your Home

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You Will Have The Right To Your Information Kept Private And Confidential

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You Will Have A Staff Team Who Have All Been Trained In The Stringent Able Care and Support Services, Service User Charter

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